MetLife settles Tk 2,895cr claims in 2024

MetLife Bangladesh settled claims worth Tk 2,895 crore in 2024. This amount includes the money customers received as insurance benefits and claims for loss of life and medical needs.

Of the total claims settled, claims for health and medical expenses amounted to Tk 237 crore, death claims totaled Tk 140 crore, and maturity, partial maturity, and other claims amounted to Tk 2,518 crore, the insurer said in a press release.

Commenting on the settlement of claims, Ala Ahmad, chief executive officer of the life insurer, said, "The most important part of a customer's insurance journey is receiving claims. We have relentlessly worked to improve our efficiency in settling claims quickly, adapting to ways that make it more convenient for customers."

"Our efforts are directed at further strengthening confidence and establishing greater trust in Bangladesh's insurance sector," he added.

MetLife Bangladesh has settled over Tk 11,400 crore in insurance claims over the last five years (2020–2024).

Customers of MetLife Bangladesh enjoy the best claims-receiving experience, as they can submit their claim requests online and receive claim payments within 3-5 working days.

The insurer's proactive approach and efficient settlement of claims have resulted in customer satisfaction and enhanced trust in the insurance sector.

In Bangladesh, MetLife serves around 1 million individual customers and over 900 corporate clients.