Walton starts Green CSM for eco-friendly premium customer service

Walton's customer service management (CSM) is implementing the company's Green CSM's activities to achieve its "Vision Go-Global" as a part of its 'Better Bangladesh Tomorrow' initiative.

Golam Murshed, managing director of Walton Hi-Tech Industries PLC, inaugurated the Green CSM initiative at a programme titled "Green CSM: Road to Sustainability" at the Walton corporate office in Dhaka on Tuesday, a press release said.

Organised by Walton's customer service management, about 300 customer service officials from 77 service points took part in the event, where 51 individuals and service points were awarded for their outstanding contribution to customer service.

"Our target is to give customers premium service fast, best, advanced and smooth," Murshed said.

"We will move towards the goal of becoming one of the world's best brands through various initiatives like green CSM by integrating our dreams with the dream of Walton entrepreneurs.

Rakib Uddin, executive director, presented a detailed roadmap on Green CSM activities of the company.

Abul Bashar Hawlader, additional managing director of Walton, Nazrul Islam Sarker, Amdadul Hoque Sarker and Eva Rezwana, deputy managing directors, SM Zahid Hasan and Md Sakhawat Hossain, senior executive directors, were present.