bKash completes its 12 years journey

bKash completes 12 years in mobile financial service. In its 12 years journey, bKash has built the strongest agent network of 330,000 agents, dearly called as "Human ATMs" to take mobile financial services to the doorsteps of people at every corner of the country. These agents spread across the country have become reliable persons in their respective areas. They have not only succeeded in serving customers, but also been able to improve the living standard of their families. Other MFS operators who came later, could also leverage this trained distribution channel established by bKash to reach the people of Bangladesh.

Bangladesh Bank, the regulator of this industry, has always had the proper guidance and policy support to help MFS flourish and become customers' trusted partner for daily transactions. Besides, bKash's service quality, continuous investment and innovation played pivotal role in garnering the trust of more than 70 million customers.

Kamal Quadir, founder and CEO of bKash, said, "bKash has become a large family of 70 million verified customers who have been using it as a trusted and reliable partner for 12 years. Behind this achievement of financial inclusion lies the regulatory support of Bangladesh Bank and the proper guidance of the government. bKash is grateful to the entire country for the chance to be a true partner of the government in its endeavors towards implementing Digital Bangladesh. We believe, this achievement is not only bKash's rather of the whole nation's – every Bangladeshi has played a role to this success."

Mozammel Hossain, a retired school teacher who has been using bKash since 2014, said, "Earlier, I had to go to the bank branch or the post office and stand in long queues to send money to my son, wait in separate lines to pay bills for water, electricity and gas. Even I had to go to the mobile recharge agent to top up my phone number several times a month. Sometimes I needed to take leaves from school for all these. Those days are gone. Now I bring money from my bank account to bKash through app. I pay all the utility bills sitting at my home, recharge my own and wife's mobile with bKash. Sometimes I send money through bKash to my grandchildren. bKash has made my life that easy at this age."

More than 40 percent of bKash customers are females. Subarna Mostafa, an official of a private organization, said, "bKash has now made all my daily transactions so easy that I can save my time and utilize that for other things as I like to do. Without bKash, a significant amount of time used to be wasted earlier for taking these services."

Meanwhile, Golam Bariul Mujib Nobel, working at a private bank, said, "Almost all my daily transactions are done through bKash. For me, bKash is the better alternative of cash."

bKash started operating as an MFS provider under the license of Bangladesh Bank on 21st July, 2011 to cater financial services through mobile phones. Its founder and chief executive officer is Kamal Quadir. Catering to people's daily transactional needs with secured and time-saving solutions, bKash is empowering them to fulfil their dreams as well as taking the country forward for last 12 years.