BTTB internet service

I am an user from Chitagong area. I reside at College Road, Chawk Bazar . There is no branch of City Bank in this locality. So I went to the Sonali Bank at Chawk Bazar to pay the internet bills recently where telephone bills are collected. They not only refused to accept the bills at their branch, but rather passed some filthy comments. Then I went to the City Bank, Anderkilla branch, where I got a more or less similar response. They asked me to go to City Bank, Agrabad branch, to deposit the bills. A trip to Agrabad, far away from Chawk Bazar, costs a considerable amount of taxi fair. I would like to request the BTTB authorities to look into the matter so that we can pay internet bills in a nearby bank without trouble.

I would further like to request them to make provisions so that subscribers themselves could retrieve their password if it is forgotten like other private internet service providers. I also appeal to them to lessen the internet usage rate in accordance with the rates of other private internet providers.