Payment of electricity bill

1. The monthly computerised bill prepared by PDB/DESA in the first week of each month are delivered to the consumers only a few days ahead of last date of payment of the bill without any surcharge.

2. Many a times a consumer has to visit electricity office for correction of various mistakes found in the bill. There is always a rush of consumers in the electricity office for correction of their electricity bills. But most of the times they have to wait for2-3 hours as the officer-in-charge/staff concerned/meter reader are hardly available in their rooms/seats.

3. The Officer-in-charge refuses to make any time extension for the payment of the corrected bill.

4. When a consumer goes to the prescribed bank for payment of the bill he finds a long queue of consumers standing and waiting their turn for payment of their respective electricity bills. It usually takes 1-3 hours to make payment of one's bill.

5. It is requested that a chart with columns showing meter reading, period, name and signature of the meter reader may be supplied to each and every electric meter of the consumer for accountability and transparency of the electricity bills.

6. It is also suggested that the banks may be supplied with Post Office like Franklin postage stamp machines for prompt and quick payment and receipt of electricity bills.

7. It would also be highly appreciated if the consumers are given choice/option to make payment of their electricity, gas, telephone and WASA bills in a particular bank nearest to their residences instead of several banks at different places.

8. Would PDB, DESA, Titas Gas, T&T, WASA and concerned banks kindly coordinate and cooperate with each other in the interest of public service?