Woes of a Bangladeshi student

I am a student and has been in Canada for the last five years. Recently, somebody broke into my apartment and stole jewellery, some cash, my Bangladeshi passport, and my student authorisation paper. I reported to the police.

Since, I am an expatriate student, I need a new passport. I made a phone call to our High Commission at Ottawa and they told me to go there in order to get a new passport. That was a bit inconvenient for me as the place I am studying in is more than 800km away from Ottawa. But to my surprise, I was told that to get a new passport I have to submit my educational certificates ( I don't know why) and my birth certificate. And they have to be verified by the education ministry in Bangladesh. I do not know how I can send my certificates to Bangladesh and get them verified. This is a nice example of amla tantrik jotilota (bureaucratic tangle). I am really frustrated about this process.

Just to let you know that I even got the USA visa by mail, I renewed my student authorisation twice by regular mail. Nobody asked me to submit my educational certificates. Is it not enough that I am a Bangladeshi citizen and have my birth certificate and the original copies of my educational certificates?

I would like to urge the authorities concerned to make the process of issuing new passports easier and simpler for all Bangladeshis. We need better service from our high commissions abroad.