Klarna, a Swedish fintech company, once bragged that its AI could replace 700 customer service jobs, but is now scrambling to rehire human workers after its chatbot experiment backfired. Just months after freezing hiring and letting its workforce shrink by 22% through attrition, CEO Sebastian Siemiatkowski admitted the company’s aggressive AI shift sacrificed service quality.

The World Economic Forum’s (WEF) 2025 Future of Jobs Report illustrates an imminent technological renaissance. With practical insights, the report highlights three key areas: the necessity of reskilling and upskilling programs, the importance of flexible wage and hiring practices, and the simultaneous creation and displacement of jobs.

Arvind Krishna, CEO of the multinational technology firm IBM, recently stated that he plans to downsize the company's workforce by almost a third because he believes most jobs can be done by modern AI.

The Writers Guild of America is seeking to restrict the use of artificial intelligence in writing film and television scripts. Hollywood studios, battling to make streaming services profitable and dealing with shrinking ad revenues, have rejected that idea, saying they would be open to discussing new technologies once a year, according to the guild.