The habit of using digital payments, enforced by the pandemic, has become deeply ingrained for many, indicating a fundamental shift in consumer behaviour. Amidst pandemic-induced lockdowns and restrictions, the reliance on digital payments, including mobile money, has surged globally, contributing to the rapid expansion of registered accounts and active usage.

Cash transactions in Bangladesh have continued to creep up in spite of significant developments in digital payment methods and digital financial services over the last decade, as per the latest annual report of Bangladesh Financial Intelligence Unit (BFIU).

The country's 45 per cent people do not use mobile financial service (MFS) and 32 per cent of them refrain from using the service for fear being victim of fraudulent activity, found a survey.

With the evolving time, banks have made some progress with regard to their technology and are trying to provide faster and better services to customers. However, these services are comparatively beneficial to a certain percentage of people from the urban areas.